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Terms and Conditions

Prices

Prices displayed on this site are in New Zealand currency and include GST
Minimum order quantity:   1 Bottle (NZ and international orders)
Please contact us for international orders because freight costs vary from country to country.
We reserve the right to vary our prices without notice. No adjustments are made if the price of a product increases or decreases between the time the order is submitted and the time the product is delivered.
Prices and specials in our Cellar Shop and those available online may not necessarily be the same.

Legal purchasing age

It is illegal in New Zealand to buy wine from us if you are under the age of 18
It is illegal in New Zealand if you falsify your details in order to buy wine if you are under the age of 18
We cannot ship wine internationally to anyone under the age of 21
When purchasing products on the website you confirm and acknowledge that:

  • You are legally entitled to purchase alcohol (if the products you purchase include alcohol) and that you can provide sufficient evidence of that entitlement on request (e.g. NZ Driver’s Licence or Passport) prior to or upon delivery of the products.
  • All information supplied by you to us is true and correct at the time you make any purchase on the website.
  • Notwithstanding the above, we may refuse to accept your order at our sole discretion.
  • We may disclose your information to your bank and Credit Card Company and for the purposes of any debt recovery proceedings we may issue against you.
  • We may restrict your ability to purchase products via the website by imposing a credit limit on your account.

Delivery and Transit

We will use our best endeavours to despatch orders no later than four business days after the day your order is received by us and you have received confirmation of your order from us via email or equivalent. We are not responsible for any failure to deliver or relay in delivery caused by any event outside of our reasonable control.

In the event that we fail to deliver any products, you may elect to cancel your order in respect only
of the products not delivered unless we have contacted you and you have agreed to delivery at a later date.

Where we fail to deliver or delay delivery of your order or part of your order or where any loss is incurred by you in relation to such delivery and is within our control, our liability shall be restricted to payment of the cost of replacing the order or part of the order, as we may determine (in our sole discretion).

Advice regarding order shortages or damage in transit must be given to our Customer Services team no later than three days after receipt of products. The Customer Services team can be phoned on 03 579 6430.

Delivery is complete when the products reach the address you have specified for delivery. We will be responsible for arranging the delivery of products unless you arrange otherwise with us.

Nothing in these terms entitles you to return the products as being surplus to your needs, or for any other reason other than set out herein.

Cancellation, Return and Replacement

  • After we have accepted your order for the products, you may not cancel the order without our consent.
  • We will not consent to cancellation if we have processed documentation in fulfilment of your order.
  • Returns for credit will be given at our discretion. The cost of return is your responsibility.
  • In the event that we consent to cancellation, we may require you to pay a minimum handling charge of $4.00 exclusive of GST per case or part thereof or a maximum of 15% of the total value of your order.

Product Availability

All products are sold subject to their availability. Promotional items may be limited as to quantity. We shall not be responsible for our inability to supply products to you where they are not presently available or where our stock of the relevant product(s) has been exhausted.

Delivery

For NZ orders - please allow 5 working days for delivery
International orders are easy to arrange but as the freight rates are subject to change please contact us directly for current rates. International delivery times vary and will be confirmed when the order is finalised.

Privacy & Security

We respect your privacy and will protect it. Under no circumstance will any personal information you have supplied be made available to another organisation.

This is a secure website which accepts payment by credit card only. We do not keep customer details once an order has been dispatched. All personal and transactional information is encrypted and completely secure. This means that the information cannot be read as it travels to our ordering system

Use of Your Information

Consent to receipt of electronic messages

You agree by registering on this website that you expressly consent to your inclusion in our direct marketing database and accept that you may receive regular electronic communications and promotional communications from us. You have the right to unsubscribe at any time and we will stop sending online communications and promotional offers to you.

Jurisdiction

The website is provided for use by New Zealand residents. We make no representations that the website complies with the laws of any country outside of New Zealand. If you access the website from outside New Zealand, you do so at your own risk and you are responsible for complying with the laws in the place where you use the website when purchasing products online.
 

Rock Ferry Wines Ltd
PO Box 544, Blenheim, 7240
Ph +64 (0)3 579 6430
wine@rockferry.co.nz

Cellar Door & Cafe
130 Hammerichs Road, Blenheim
Ph +64 (0)3 579 6430
cafe@rockferry.co.nz

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